About the Situation with User Funds

Our legal entities, bank accounts and crypto wallets were sanctioned by the USA

What does “to get under the sanctions” mean?

What about money?

When will you be able to get access to them?

Why can’t we get a refund right now?

  1. Coins that are blocked by the custodian service and there is simply no access to them.
  2. Coins whose addresses are clearly included in the sanctions list and the movement of these funds will be a direct violation of the sanctions regime with the most serious consequences.
  3. Coins whose addresses are not included in the sanctions list, but are included in the Chatex cluster in AML screening systems. The movement of these funds will lead to their subsequent blocking on any other exchange. In addition, AML screening does not work and we cannot provide a compliant withdrawal procedure.

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